Aug 30

One of the many ways Ryson focuses on customer support is by offering video product testing.

Ryson offers video product testing

Ryson offers video product testing

This is a convenient way so see how your product will be handled on a spiral. If you have any concerns about stability, orientation or transferring into a spiral, you can simply send us some samples. We can then film your product on a spiral in our shop similar to your specifications. The video will then be uploaded to a secure area on our YouTube channel. This allows you to view the video and pass them on to your customers, and no one else will be able to view it.

Ryson also offers the same procedure with factory acceptance tests (FAT). We can film a spiral running so you can send it to your customer before we ship it. These videos also include callouts to key components of the spiral, to help you get acclimated before the spiral arrives.

For more information on Ryson’s vertical conveying solutions, visit www.ryson.com. You can also read more stories about our video FAT and product testing on our weekly blog.

 

 

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Aug 10

Ryson always welcomes a customer visit. It is a great way for customers to familiarize themselves with our vertical conveying equipment, how they are constructed and how to best maintain them.

Ryson offers a customer visit to our integrators and potential customers.

Ryson welcomes plant tours for our integrator partners and potential customers.

This week we hosted an inspection by an automotive parts manufacturer. The customer sent various personnel, including operations, production design and maintenance to witness their product running on one of our spiral test units.  Our review of their production line layout helped us understand their needs for our Narrow Trak spirals and the critical issues (like infeed and outfeed transitions) that we need to address going forward.

 The visitors were then given a demonstration of the preventive maintenance procedures by one of our senior technicians and a walk-through of our manufacturing facility and parts storage areas.

If you are interested in a plant tour, or testing your product on one of our spirals, give us a call. We would be happy to visit with you. Check out some more stories from customer visits to our manufacturing plant on our weekly blog. Read more about our commitment to customer service on our website.

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Mar 23

Last week we shipped four spirals for a unique application involving conveying loose rolls of paper towels.

Unique Application for Ryson Spiral

The cores will be parallel to the surface of the slats, something that is not commonly done on a spiral conveyor, making it a rather unique application. The 100% friction slats create a cleating affect that keeps the rolls centered on the chain as they are conveyed at 40 feet per minute. The spirals (2 up and 2 down) are our model 1200-300 with a 12” wide slat and an upper elevation of 12’.

The video below shows part of the product testing and factory acceptance test (FAT) we sent to the integrator. This is a service we provide for our customers. If someone has questions about how their product will work with a spiral, they can send us some test materials and we will videotape it running on a shop spiral similar to their required specifications. We can also videotape a spiral for a customer prior to shipping, in lieu of a personal visit, for a FAT inspection and highlight specific parts of their spiral.  This is an example of Ryson’s commitment to customer service and satisfaction.

This project was for our Integrator partner ProVantage Automation. For more information on the Ryson Spiral Conveyors, visit www.ryson.com, download the Ryson Vertical Conveying Brochure, or read more stories about Ryson Case Spiral applications on this blog.

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Jul 05
Ryson Factory Acceptance tests

Ryson Customers are welcome to perform a factory acceptance tests at our manufacturing plant in Yorktown, Va.

Last week, we welcomed engineering and plant maintenance people from a prominent personal care products manufacturer to our Yorktown, Virginia manufacturing facility.

They were here to inspect their four 1200-200 spiral conveyors in a Factory Acceptance Tests. A four hour dry run was done while periodically monitoring motor amperage draw and the temperatures of the motors and gearboxes.

Product test runs were performed while verifying the elevations and getting versed on system integration and installation details. Finally, we reviewed spiral preventive maintenance and went over the recommended spare parts and documentation shipping with the machines.

We were glad to have had them in and they were appreciative that we met their very aggressive lead time schedule of 4 weeks for the (4) spirals.

For more information about Ryson’s Vertical Conveying Solutions, check out www.ryson.com. You can also read more stories about past factory acceptance tests we have hosted.

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Sep 09

Ryson is happy to host Factory Acceptance Tests (FAT). Last week our integrator partner, D.I. Engineering Corporation, inspected the spiral conveyor we were preparing to ship to their customer, an overseas beverage packaging facility handling cases of full PET bottles.

ryson-meeting-roomThe inspection began with a review of the approval drawings and specifications and continued with a review of the spiral integration requirements and their system layout and design.

Here our controls engineer is going over the electrical controls system design. We went on to the operational testing of the spiral, including loading the spiral with cases to observe it’s handling characteristics and conducting various operating scenarios. During this time, motor amperage and temperature were monitored during a dry run period.

learn-to-shorten-chainOur Service Manager then reviewed our Preventative Maintenance of the spiral, including the chain shortening procedure. A review of our maintenance manual and recommended spare parts list followed.

Our technicians then demonstrated how the spiral was to be stood up and the proper rigging procedure the installation crew should follow on site once the spiral arrived.

Ryson gladly sets up both product testing and factory acceptance tests as part of our commitment to customer service. For more information, or to contact us with questions or to set up a FAT, product test or tour, please visit www.ryson.com.

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Jun 03

On a typical Factory Acceptance Test, Ryson prepares a thorough demonstration of its’ Spirals to customers. Attention to details about proper installation, integration and maintenance topics ensures the Spiral will live a long life and that the customer is satisfied.

Ryson Factory Acceptance Test

Ryson Staff talk a customer through key installation and maintenance points while conducting a Factory Acceptance Test

This week we conducted a Factory Acceptance Test (FAT) with the project engineer for a food manufacturer. The two 1500-400 spirals feature extended infeeds and are hybrid wash down. The spirals will be handing assorted sizes of cases of cheese.

The FAT included running all the different sized cases on the spirals to ensure all of the requirements were met and that the product conveyed smoothly and without issues.

If you would like to set up a factory tour, product test or FAT, we would gladly accommodate you. We also can send video tests if an in-person visit is not feasible. Please contact our sales department, or fill out the form on our homepage if you would like to set up a test.

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Jul 02

Last week we conducted a factory acceptance test (FAT) on 4 spiral conveyors going to a large food manufacturer in Eastern Virginia.

The plant already has 12 Ryson Spirals in operation and the new spirals are part of a current plant expansion. The FAT was also a learning opportunity for the attending maintenance personnel. The bonus was a history lesson and partial tour of the Yorktown Battlefield conducted by our service manager and history buff – Doug Glass. The customer was very appreciative and dropped us this note (reprinted with permission)

Ryson Factory Acceptance Test and a History Lesson” Thanks for the tour yesterday, it was great to see the conveyors being put together. … . Thanks also for the historic tour and a great lunch, I may be taking a day trip to Yorktown for the fourth of July now! 

(I’m) Happy to report the first two spirals have been unloaded, and the second two if not already, should be arriving shortly…”

Thanks,

Jake Cohen, Project Delivery Engineer

We are always proud and happy when our customers provide such satisfied feedback. We also thought is was a very nice segue to wishing you a very safe and happy 4th of July from our manufacturing plant near Historic Yorktown.

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Apr 24

This week Ryson conducted a FAT (Factory Acceptance Test) on eight hybrid spirals going to the clean room of a large personal care product company.

Ryson Hybrid Spirals to be used in a clean room

These are part of a large order of stainless steel hybrid spirals conveyors going to a plant where cleanliness is critical.

These are the first 8 units of a fourteen spiral order. They will handle small packages at high speeds… up to 200 fpm. This project has strict requirements for cleanliness and reliability.

The customer FAT took place during the course of a day and included recording motor and gearbox temperatures at one-hour intervals and amperage readings throughout the day.

The Ryson Hybrid Spiral is a cost effective solution, where the side guards and structure is made of stainless steel, but the center tube is powder coated extruded aluminum.

If you would like more information on the Ryson Spirals and material options, please visit Ryson Vertical Conveyors for more information.

 

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Feb 27

This week Ryson hosted four engineers and technicians from Unilever and Sergeva – a systems integrator partner in Ecuador. They were invited to our manufacturing plant for a factory acceptance test and received technical and maintenance training.

Factory Acceptance TestThe delivery includes two Ryson Spirals for an ice cream plant in Guayaquil.  Both spirals are stainless steel washdown for conveying trays, sealed cartons, and individual containers of ice cream.   Both spirals have unique discharge angles to accommodate the customer’s specific system layout.

FATs and factory training are always welcome at Ryson. We firmly believe that trained customers will not only have a smooth project start-up, but also it assures a long and reliable equipment life. Training is part of our commitment to customer service and satisfaction.

Ryson International is growing in South America and these will be the first of many spirals into Ecuador. If you would like more information on Ryson’s Vertical Conveying Machinery, please visit www.ryson.com.

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Jun 27

Stainless Steel Options for the Ryson Narrow Trak Spirals This week we are preparing two new NT (Narrow Trak) spirals with stainless steel options for a customer factory acceptance test (FAT). The spirals will be transporting plastic tubs of personal care products for a major consumer products manufacturer.  To prevent marking of the product at the line speed of 200 feet per minute, we are providing the spiral with stainless steel side guards on the inside and outside. This also gives the machines a sanitary appearance and matches well with the stainless steel table top conveyor adjoining the down spirals in the line.

This combination of stainless steel and powder coated finishes has become so popular in this model that we have adapted it as a standard option.  This model is also available in a hybrid stainless steel version. The NT is ideal for small loads with it’s 5″ wide nesting slat design and saves considerable floor space with it’s 3’9″ outside diameter. For more information on the Ryson Narrow Trak (NT) Spiral Conveyor, visit www.ryson.com, or you can download the NT spec sheet.

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