Ryson has always put great importance on their customer service. After all a satisfied customer is a repeat customer. Below are a few recent sentiments our customers have sent, letting us know they appreciate our product, training and commitment to customer support.
“We got our parts in time and [Ryson] went over and above the call of duty in assisting us in installing the new chain and transitions on our equipment. It is a pleasure to work with someone who does what they say they will do and in a timely manner. I will do my best to communicate with you and if you need anything please feel free to contact me anytime. Again thank you very much for your support.”
“I wanted to thank you for following up and providing a very successful training …. [We were] extremely happy with the classes and impressed with your level of professionalism.”
“The training your technician provided was fantastic. I’ve received feedback that the training was thorough, informative and very useful. I just want to thank you for the opportunity. I wish all our vendors provided such amazing courtesy training!”
It is always gratifying when Ryson customers come back for more, because it validates that they are satisfied with our products and service. Our rapidly growing customer list contains names of small and large companies across a broad spectrum of industries. Visit our website to read more about Ryson’s Vertical Spiral Conveyors and our commitment to quality and service.
Since their induction close to two years ago, the Ryson High Capacity Spiral Conveyor has taken off. Once the benefits of our heavy hitter were realized, their demand has increased dramatically. The high capacity spiral conveyor came about primarily because our customers needed to move heavier loads and go higher. The 1 inch chain that moves the slats is heavy duty, allowing for a capacity of 75 lbs. per linear foot of conveyor for speeds up to 200 FPM. The total weight capacity in the spiral at any one time is 3600 lbs.
Only one drive motor is required, resulting in substantial savings in energy, controls and system integration. Ryson Spirals are designed for low maintenance and long life. An innovative modular design allows Ryson to customize with ease and modify in the field to accommodate emerging needs. Download the Ryson High Capacity Spiral Conveyor Spec Sheet here.
Below is a video of a Ryson High Capacity Spiral Conveyor at a Wine & Spirits Distribution Center.
Ryson tests ALL their spirals prior to shipping, even if they don't fit in our building.
All Ryson Spiral Conveyors are shop tested in our manufacturing plant prior to shipping. This includes running them for 8 hours at the customer specified speed. This ensures that when a Ryson Spiral Conveyor arrives on site, it is ready to run. Most Ryson Spirals are assembled and shipped in one piece, drastically reducing time and cost of installation.
Our manufactuging facility has enough headroom to stand spiral conveyors that are up to 27 feet in height. Taller spirals need to be tested outside. That was the case with one of our High Capacity Spirals we shipped to a customer the other day.
It may seem a little extreme, but it is part of our commitment to quality of product and satisfaction of customer.
“Big Red” Ryson’s trade show vertical spiral conveyor is for sale. This model has only been used at trade shows and will be sold at a deep discount.
The Ryson Model 1600-500-EX1 is equipped with 20” overlapping slats to facilitate an elevation change of 13’-6” in 4.5 clockwise turns. The minimum infeed elevation is 1’-2” and the outfeed is at 14’-8”. The spiral is powder coated red and is reversible. The inclination angle is 9.99 degrees, runs up to 90 FPM. The prox switches require 110 VAC and the unit runs on 230/460V 3Pb 60Hz. The gearmotor is a SEW Eurodrive.
The spiral can be modified to some degree and the final price depends on the modifications needed. We will sell the unit as is at a 50% discount and includes a 1-year warranty.
As news of Ryson’s new products gets out there, trade publications are picking up the stories of innovative installations that feature our vertical conveying solutions. Recently, Beverage World did a nice article about the cost savings of utilizing vertical space. Check it out.
Beverage Industry also put out an informative article mentioning Ryson Spiral Conveyors entitled “Bottling conveyor solutions respond to industry demands” Check it out!
Canadian Packaging also put out a great article about a state-of -the-art water bottling plant –Nestlé Waters Canada — that utilized Ryson Spiral Conveyors as part of its production line. Check it out!
Ryson Manufacturing plant pushing out a fast track spiral conveyor for Clorox
The Ryson Spiral Conveyor’s modular design combined with a very efficient manufacturing process allows Ryson to offer short deliveries.
All our spiral lifts are made to order in our manufacturing facility in Yorktown, Virginia and the standard delivery is eight weeks from receipt of order.
Ryson understands that shorter deliveries are required from time to time. This was the case with a recent order which was received June 3rd and the spiral was shipped June 24th. The end user was Clorox in Puerto Rico and the integrator was Inrumec. Another example of Ryson’s commitment to excellent customer service.
If you have a need for a spiral, please feel free to fill in our RFQ form and we will get back to you with our vertical conveying suggestions for model and a pricing by the next business day.
Ryson now offers pre-wiring and controls options for all our vertical spiral conveyors. The pre-wiring options can greatly reduce the time and cost of installation. The stand alone control option is an attractive alternative whan a spiral is replacing en existing conventional lift or when a spiral conveyor is connecting two floors.
Ryson has published a new product spotlight describing the pre-wiring and controls options, and is available for download on ryson.com.
The Ryson Summer Newsletter is out. The Ryson summer newsletter contains information about vertical conveying, spiral conveyors, and links to Ryson documents that our systems integrators and end customer may find useful. If you have not signed up to receive it, you can sign up for the Ryson Vertical Conveying Solutions Newsletter. Ryson International also offers a Spiral Conveyor Newsletter Archive if you would like to read past issues.
South America is an important growth market for Ryson International, Inc. The recent Expo Pack exhibition in Mexico City gave us an opportunity to show our commitment to this market.
EXPO PACK was very well attended by customers from all parts of South America and Ryson was showcasing its new line of high capacity mass flow spiral conveyors. The Mass Flow Spirals are based on the already proven and reliable Ryson Spiral technology and can be delivered with 12”, 16” or 20” wide slats with capacities of up to 800, 1,200 2,000 bottles or cans per minute respectively. Available in powder coated carbon steel, stainless steel and washdown versions.
