Every Ryson Spiral shipped includes a start up kit. It contains the most common replacement parts that would be needed in the unlikely event of a start up issue.
This is also beneficial to our customers because it helps them familiarize themselves with the spiral components, and offers a tangible reference should they need to order additional spare parts.
The included manual also contains a spare parts list specific to that model spiral, making it much easier to order spare parts from our parts department.
A standard start up kit includes 23 slat sets (with corresponding friction percentage of slats and inserts), 3 master link section slat sets – including green connectors, master links, roller links and chain blocks, 8 CC’s with connectors, 5 AA’s with connectors and a can of JAX – our recommended quarterly (as needed) chain lube.
This is another example of our attention to detail and focus on customer service. No one wants machinery down-time due to maintenance issues, so we make it simple to help you identify our replacement parts, and make it easy to pre-order items for your inventory – so you can have them on-hand.
Our parts department is fully stocked and we usually ship requested parts the same day as they are ordered. The Ryson service Department is always available to assist with installation and service questions. While our products require very little maintenance, it is important that they are maintained correctly. Ryson offers factory or on site maintenance training designed to maximize the benefits of our products.