Apr 03

Kick Off Meetings and Training: Ryson understands that customer service is a win-win. Better understanding of the Spiral Conveyor’s integration and maintenance greatly increases the reliability and longevity their operation.

Ryson Kick-Off Meetings

Ryson integrator partners sit in kick-off meetings to learn about proper installation, integration and maintenance procedures.

That’s why our Regional Managers regularly visit our integrators to conduct training on the proper maintenance and integration of our spirals. When it’s not practical to travel, we use Web Ex type conference calls to go over almost every project once the spirals are placed on order with us. This includes the whole integration/implementation team (Project Manager, Controls engineer, field installation engineer).

 We have found, over the years, that communicating this way early in the project leads to a faster, more efficient implementation and a shorter start-up period. We also know that the spirals depend on proper interface with the overall conveyor system for optimal performance.

If you have any question about proper spiral installation, integration and maintenance, view the integration and maintenance sections on www.ryson.com. You can also read more service stores from our weekly blog.

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Mar 08

Ryson makes customer service a priority. With Integrator Cooperation we help develop procedures that might be out of the norm for most applications.

Integrator Cooperation on a Mass Flow InstallationIn the next few weeks, our integrator partner Sentry Equipment will be installing one of our Mass Flow Spiral Conveyors at a major brewery. The Spiral will handle many different product sizes, so the transitions on and off the spiral will be critical for it’s round-the-clock peak performance. 

At our integrator’s request, and to ensure the side-transfers are installed and integrated correctly, we’re shipping the spiral’s in and outfeed extensions to Sentry directly. This allows them to connect their adjoining conveyors and fit their guide rails in their shop environment. By doing this in their shop, it gives them the opportunity to fine tune the transitions offline and streamline the mechanical installation of the spiral and the side transfer guide rails.

The rest of the spiral sub-assemblies will ship directly to the brewery where the complete line will be assembled. This will reduce the time for installation and assure the spiral will have the line-flow up and running in the shortest amount of time.

This Mass Flow Spiral (Model 1900-400) will handle up to 1,400 cans/minute. It is one of our new hybrid stainless steel wash down-duty machines, using the solid lube bearings. These bearings allow daily cleaning with harsh detergents.

For more information on the Ryson Mass Flow Spiral Conveyors, visit www.ryson.com, download our product spec sheet, or read other Mass Flow application stories on our weekly blog.

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Feb 15

Last Week, our sales and service departments teamed up while in Dallas, TX and made several visits to our integrators offices and courtesy service visits to end user sites. 

Ryson Courtesy Service VisitsGiven the opportunity, a service technician will make courtesy service visits to other Ryson installations in the area. Typically they check the condition of the machines and refresh the maintenance crew on preventative maintenance procedures.

The photo depicts such a courtesy visit to a major auto parts supplier in the area. The spiral was installed there back in 2013 and minimum maintenance had been performed on it

The integrator and end user were very positive about their Ryson Spiral. They also requested we take a look at it to see if there was anything that could be fine-tuned or adjusted. They were appreciative that we stopped by and helped address a few minor issues as well as giving their maintenance team a refresher on maintenance procedures. Our site visit took less than two hours and made a huge positive impact within the facility.

Ryson’s dedication to customer service in our eyes is a win win. Given the opportunity, a small adjustment and some proper training, can prevent larger issues in the future. At Ryson we value our relationships with our integrators and end users and we thrive daily to build a stronger brand within the industry. Ryson is also dedicated to put all our service team through the rigorous PMMI Certified Trainer program.

For more information on Ryson’s service department, visit www.ryson.com or read more service stories from our weekly blog.

 

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Jan 18

The Ryson Narrow Trak Spiral is ideal for a high speed inline bottling operation. Due to it’s modular design, it can be configured to the most challenging layouts. We also have the flexibility to build a spiral in sections to address tight egress installation challenges.

Ryson Narrow Trak Spiral aids in Tight Egress InstallationThis week we shipped a spiral that is a perfect example example of tight egress installation . Due to plant and line access issues, the spiral has to travel down an aisle-way only 42” wide. This required us to design the spiral such that it could ship in (4) sections (note the flanges in the center tube). This Narrow Trak Model 1100-150 spiral is for our Integrator Partner, Sentry Equipment, to be installed at a west coast bottler, running sports drinks in PET bottles at 525 per minute.

The spiral has an elevation change from 15’-4” down to 6’-6” and will side transfer and decline the bottles at a speed of 180 FPM (this spiral has a top rated speed of 220 FPM). The spiral will be run in and tested with product at our manufacturing plant in Yorktown, Virginia, before it is dis-assembled and shipped to the west coast. Then one of our service technicians will assist the Sentry millwrights in the assembly and start-up.

The spiral is also pre-wired with NEMA 4x controls and is built as our new Hybrid stainless steel wash down construction. This option allows the end-user to perform a daily cleaning of the spiral. The nesting slats have the capacity to reliably end-transfer small cartons and packages or side-transfer small bottles or containers in a single file or in a continuous mass flow.  The spiral conveyors are equipped with our new 6” or 9” wide nesting slats which provide an efficient flat conveying surface without gaps.

For more information on our Narrow Trak Spirals, visit www.ryson.com, download the NT brochure or read more application stories on our weekly blog.

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Jan 04

Kudos to Ryson Product Quality and Customer ServiceEveryone here at Ryson takes great pride in the product quality and customer service we provide. We strive to put equal effort into the quality of our machines as we put into our commitment to customer service.

It was a bitter-sweet when we received a note from a valued integrator partner. He had contacted us to let us know he is retiring but he also wanted to share how much he valued Ryson. It is a wonderful shot in the arm when we hear that our efforts do make a positive impact, and compels us to try to make all our customers feel like he does.

“I have enjoyed my relationship with Ryson and with each of you.  Spiral conveyors became an integral part of my business, and I appreciate how well you make them.  Each and every one of them started up and ran without a problem right from the get-go.  But more important, I could rely on each of you without question.  You are as good as your word, reliable as sunrise, and helpful in every way.  I VERY much appreciate that!  My business would not have been the same without you. My best regards to you all.  Its been a great ride! ” – John Davis, Vermilion Conveyor Systems

We would like to take a moment to wish John all the best in the future!

If you would like more information about the product quality of Ryson’s Vertical Conveying Solutions, and commitment to customer support. Check out www.ryson.com.

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Dec 07

Ryson Maintenance Training after installation is complete

Last week, our service department conducted Ryson Maintenance Training at a new project site for a large manufacturer of packaging materials.

The customer had ordered ten Model 1700-600 Spiral Conveyors. The spirals were installed at the end of ten production lines, conveying finished product up to overhead conveyors which flows to the palletizing area.

The customer also purchased the additional start-up training package we offer. Our technician, certified by PMMI’s training program, reviewed the preventive maintenance procedures and conducted a general product orientation with sixteen of the company’s maintenance staff.

Part of the start-up package includes checking for proper spiral integration and make any adjustments required to optimize performance and longevity. In this case, minor issues were quickly corrected by their controls team.

We consider these site visits to be a win-win. It is an opportunity for us to show off our commitment to customer service and will ultimately decrease our customers’ cost of ownership.

For more information on Ryson maintenance training and our commitment to customer service, visit www.ryson.com, and you can also read more service stories on our weekly blog.

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Aug 30

One of the many ways Ryson focuses on customer support is by offering video product testing.

Ryson offers video product testing

Ryson offers video product testing

This is a convenient way so see how your product will be handled on a spiral. If you have any concerns about stability, orientation or transferring into a spiral, you can simply send us some samples. We can then film your product on a spiral in our shop similar to your specifications. The video will then be uploaded to a secure area on our YouTube channel. This allows you to view the video and pass them on to your customers, and no one else will be able to view it.

Ryson also offers the same procedure with factory acceptance tests (FAT). We can film a spiral running so you can send it to your customer before we ship it. These videos also include callouts to key components of the spiral, to help you get acclimated before the spiral arrives.

For more information on Ryson’s vertical conveying solutions, visit www.ryson.com. You can also read more stories about our video FAT and product testing on our weekly blog.

 

 

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Aug 10

Ryson always welcomes a customer visit. It is a great way for customers to familiarize themselves with our vertical conveying equipment, how they are constructed and how to best maintain them.

Ryson offers a customer visit to our integrators and potential customers.

Ryson welcomes plant tours for our integrator partners and potential customers.

This week we hosted an inspection by an automotive parts manufacturer. The customer sent various personnel, including operations, production design and maintenance to witness their product running on one of our spiral test units.  Our review of their production line layout helped us understand their needs for our Narrow Trak spirals and the critical issues (like infeed and outfeed transitions) that we need to address going forward.

 The visitors were then given a demonstration of the preventive maintenance procedures by one of our senior technicians and a walk-through of our manufacturing facility and parts storage areas.

If you are interested in a plant tour, or testing your product on one of our spirals, give us a call. We would be happy to visit with you. Check out some more stories from customer visits to our manufacturing plant on our weekly blog. Read more about our commitment to customer service on our website.

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Jul 27

Ryson TCO

Ryson’s spirals are designed and manufactured to provide a lower total cost of ownership (TCO) when considering all costs associated with owning and operating equipment for vertical transportation of goods; initial price, shipping, installation, operation, maintenance, consumables, and reconfiguration.

TCO - Total Cost of ownership

There is a lot more costs associated with equipment than just the purchase price. Image © PMMI, developed by the OpX Leadership Network.

 

 

Capital equipment acquisition in many ways is analogues to an iceberg.  Most of the focus is on the readily visible part, the initial purchase price, however much more lies hidden beneath the surface and requires some investigation to ascertain.  A “Total Cost of Ownership” analysis reveals many hidden costs that can occur in: Shipping, Installation and Startup, Facility Requirements, Maintenance, Consumables, Utilities, and Removal or Reconfiguration.

A good example of these concepts would be two vehicles, one with a low purchase price but that gets poor fuel mileage and requires frequent costly maintenance verses another that has a higher purchase price but that gets good mileage and requires infrequent maintenance with reasonably priced components.  Obviously the first will require less initial investment but with time it will cost more to “own” especially if used frequently and for long distances.  If you include other less tangible costs like loss of use, or substitution costs, when the resource is unavailable because of repair and incidental costs like towing when the vehicle unexpectedly breaks down, the total cost of the initially less expensive option becomes rapidly more expensive to own than the other option. 

End of life or usefulness costs also need to be considered.  The cost, or return, of disposing of or modifying the unit needs to be considered in the TCO.  For example if a truck is being used to transport materials and after three years the requirements change and the truck is no longer suitable as is, the truck must be replaced.  However, if the bed of the truck can be modified for a reasonable amount, the useful life of the truck is extended, potentially significantly reducing its total cost of ownership.

The industry group PMMI working with the OpX Leadership Network facilitated a group of Consumer Packaged Goods companies and suppliers to these companies to develop a process that outlines developing a TCO analysis.  This document is available at https://www.opxleadershipnetwork.org/ for reference.

Many of the design features of Ryson’s spirals provide the benefit of addressing TCO.

  • The small footprint reduces the space required to vertically transport product.
  • Overlapping slats provide a continuous conveying surface that provides high throughput.
  • Rolling slat support removes sliding so lubrication is not needed and power requirements are reduced.
  • The modular design allows the spiral to be reconfigured for a fraction of the price of a new spiral.
  • The bearings are sealed for life and automatic chain tensioning reduce maintenance requirements and make maintenance scheduling predictable.
  • Horizontal infeeds and outfeeds provide the gentlest possible transitions for the product being handled.
  • Many more.

It is beyond the scope of this introductory blog to cover these and other features in detail.  You can find more information in other associated Ryson blogs or by contacting Ryson at sales@ryson.com. Our Vertical Conveying Solutions Video (below) goes into some more detail on how Ryson Equipment can help with cost savings.

 

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Jul 13

Ryson offers an optional startup service. Customers and Integrators alike may opt for a Ryson Startup Service to ensure the spiral is integrated properly, and are set up to optimize the spiral operation.

ryson startup service

Ryson Service Tech makes final integration adjustments on a startup service.

A Ryson service tech will assist in the installation and startup of the spiral to assure the items conveyed are being handled properly. They will also inspect and consult for proper integration both mechanically and electrically. Every Ryson Service Tech is a certified PMMI trainer and will train the customers’ staff on the proper care and maintenance of the spiral.

Ryson is dedicated to providing excellent customer service and support. The Ryson Service Department is always available to assist with installation and service questions. While our products require very little maintenance, it is important that they are maintained correctly. Ryson offers factory or on site maintenance training designed to maximize the benefits of our products and to ensure a long and trouble free operating life.

Read more about our support on the Parts and Service page on www.ryson.com. You can also read some more installation stories on our weekly blog.

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